PRIVACY POLICY
At Gripsili (hereinafter referred to as “we”, “us”, or “the Company”), we take your privacy very seriously. We are committed to protecting the personal information of all users who visit our website. This Privacy Policy details how we collect, use, store, and protect your data in compliance with international standards, including the EU General Data Protection Regulation (GDPR) and the Mexican Law on the Protection of Personal Data (LFPDPPP).
1. Personal Information We Collect
We collect information necessary to provide you with a seamless shopping experience for our furniture protection products:
Identity & Contact Data: Name, email address, phone number, and shipping/billing addresses.
Transaction Data: Details about products purchased and payment status. Note: We do not store or have access to your full credit card numbers (see Section 3).
Technical Data: IP address, browser type, device information, and usage patterns collected via cookies to improve website performance and security.
2. How We Use Your Personal Information
We process your data based on the following legal grounds:
Contractual Necessity: To process orders, confirm payments, and arrange delivery from our fulfillment center in Mexico.
Customer Support: To respond to inquiries, process returns, and resolve product issues.
Security & Compliance: To prevent fraudulent transactions, comply with financial reporting, and fulfill tax obligations.
Marketing: To send updates or promotions only if you have explicitly opted-in. You may unsubscribe at any time.
3. Payment Security & Stripe Compliance
The security of your financial information is our highest priority. To ensure the highest level of protection:
PCI-DSS Compliance: All payments are processed securely through Stripe, a certified PCI-DSS Level 1 service provider. Gripsili does not store, process, or transmit any sensitive cardholder data on our own servers.
Encryption: We use industry-standard Secure Socket Layer (SSL) technology to encrypt all data transmitted during the checkout process.
Access Control: Access to your personal data is strictly limited to authorized employees who require the information to fulfill their duties.
4. Sharing of Personal Information
We do not sell, rent, or trade your personal data. We only share information with trusted third parties necessary to facilitate our services:
Payment Processors: Specifically Stripe, to securely process your transactions and to conduct anti-fraud checks to protect both you and our business.
Logistics Partners: To deliver your orders from our warehouse in Mexico to your destination in Europe.
Legal Requirements: Only if required by law, court order, or government regulation.
5. Your Global Privacy Rights
As we serve customers in Europe and are based in Mexico, you have the following rights:
Access & Correction: Request a copy of your data or correct inaccuracies.
Right of Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal retention requirements for tax and audit purposes.
Right to Object: Opt-out of direct marketing or specific data processing activities.
Right to Complain: You have the right to lodge a complaint with a competent data protection authority (such as an EU Supervisory Authority) if you believe your data has been mishandled.
To exercise these rights, please contact us at crossborder.customers@gripsili.com.
6. Data Storage and Retention
Transaction Records: We retain transaction data for a period required by Mexican and international tax laws (typically 5–7 years) for audit and legal defense purposes.
Marketing Data: Retained until you withdraw consent. We ensure all data is securely deleted or anonymized when it is no longer required.
7. International Data Transfers
By using our website, you acknowledge that your information will be transferred to and processed in Mexico (where our administration and fulfillment operations are located). We implement Standard Contractual Clauses (SCCs) and other approved mechanisms to ensure your data receives a level of protection equivalent to that in the EU.
8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be notified via our website.
Contact Us
Address: Montañas Franklin 1601, Las Montañas, 32590 Juárez, Chih.
Phone: +52 6566472185
Email: crossborder.customers@gripsili.com
