FAQ CENTER
Welcome to www.gripsili.com’s FAQ center! Here, we have compiled many frequently asked questions from customers, hoping to help you better understand our silicone anti-slip table mats and related services. If you can’t find the answer, feel free to contact us through our customer service channels.
1. What tabletops are suitable for silicone anti-slip table mats?
Our silicone anti-slip table mats are suitable for most flat tabletops, including wooden, glass, metal and plastic tabletops. It can effectively prevent items on the table from sliding, providing additional protection and avoiding damage to the tabletop.
2. Can the silicone anti-slip table mat be washed?
Yes, our silicone anti-slip table mats are very easy to clean. Just gently scrub with warm water and neutral detergent. If there are stubborn stains, you can use a soft brush to clean. After cleaning, just put it in a cool place to dry naturally.
3. Are silicone anti-slip table mats environmentally friendly?
Yes! All our silicone anti-slip table mats are made of food-grade silicone, non-toxic and harmless, and meet European standards. They do not contain any harmful chemicals and are completely suitable for home and office environments.
4. How to choose the right size of silicone anti-slip table mat?
We offer silicone anti-slip table mats in multiple sizes for desktops of different sizes. Before purchasing, please measure the size of your desktop and choose the most suitable product.
5. Does the silicone anti-slip table mat have an odor?
We use high-quality and environmentally friendly food-grade silicone, so our table mats may have a slight odor when first used, but this odor is harmless and will gradually dissipate over time. To accelerate deodorization, you can place the table mat in a well-ventilated place.
6. How to deal with stains on silicone anti-slip table mats?
If there are stains on the silicone anti-slip table mat, you can use warm water and neutral detergent to gently scrub. If the stains are more stubborn, you can also use a soft brush to assist in cleaning. Please avoid using too strong detergents or hard objects to avoid damaging the surface of the table mat.
7. When will my order be shipped?
After your order is confirmed and the payment is successful, we usually process and ship within 2 working days. The specific delivery time may vary depending on inventory and delivery address, and you will receive a confirmation email with tracking information.
8. What delivery methods do you provide?
We provide customers with a variety of delivery methods, including standard delivery and express delivery. The specific delivery cost and time will vary depending on your delivery address. You can choose the appropriate delivery method during checkout.
9. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the order on the website of our logistics partner company and learn about the status of the package in real time.
10. How do I return or exchange?
We provide a 30-day no-questions-asked return service for each customer. If you are not satisfied with the product or receive damaged goods, please contact our customer service team as soon as possible. We will provide return, exchange or refund services. Please make sure that the product is unused and retains the original packaging.
