PAYMENT TERMS
At Gripsili, we always prioritize the security of every transaction. As a company headquartered in Mexico serving customers in Europe and the United States, we adhere to the highest international industry standards to ensure a safe, transparent, and reliable shopping environment.
- Our Secure Payment Partner: Stripe
To provide a seamless and world-class payment experience, Gripsili has partnered with Stripe, a global leader in payment processing.
Direct Processing: All sensitive data (credit card numbers, CVV, expiration dates) is submitted directly to Stripe’s secure servers.
Global Compliance: Our integration ensures that transactions involving European cards comply with Strong Customer Authentication (SCA) and PSD2 requirements, which may include a 3D Secure (3DS) verification step from your bank to prevent unauthorized use.
- Data Encryption & Transmission Safety
SSL/TLS Protection: The entire Gripsili website is encrypted using industry-standard SSL/TLS technology. You can verify this by the “https://” prefix and the padlock icon in your browser’s address bar.
No Local Storage Policy: Gripsili’s servers never store, process, or transmit your full credit card details. We only retain non-sensitive information (such as the card type, last four digits, and transaction ID) necessary for order verification and customer support.
- Industry-Leading Security Standards
By utilizing Stripe, your payments are protected by:
PCI DSS Level 1 Certification: This is the most stringent level of security certification available in the payments industry.
Advanced Radar Fraud Detection: Stripe uses machine learning to monitor every transaction in real-time, identifying and blocking fraudulent activity before it affects your account.
- Important Information for Our Customers
Billing Descriptor: Please note that transactions on your bank statement will appear under the name “GRIPSILI”. Recognizing this name helps prevent accidental “unauthorized transaction” reports, which can delay your order processing.
Currency & International Fees: While we display prices in local currencies for your convenience, your bank may occasionally charge a small international transaction fee as we are a cross-border merchant. Please consult your card issuer for details.
- Our Commitment to Support
We are committed to resolving any payment or delivery issues directly and efficiently.
Important: If you encounter any issues with your payment, double-charges, or order status, please contact our dedicated support team at crossborder.customers@gripsili.com before initiating a bank dispute. Direct communication allows us to issue refunds or corrections much faster than the formal banking dispute process.
Thank you for choosing Gripsili. We look forward to providing you with high-quality floor protection and a secure shopping experience.
