TRANSPORT AGREEMENT

1. Shipping Areas and Coverage
We currently ship to the UK and some international locations. We will display the specific shipping options and costs to your address during checkout.
Domestic Delivery: All areas in the UK can be delivered.
International Delivery: We also ship internationally to the following countries and regions:
Europe: France, Germany, Spain, Italy, Netherlands, etc.
North America: United States, Canada.
Australia: We ship to all parts of Australia.
Other areas: Please contact customer service to confirm delivery availability.

2. Logistics Shipping Time
We are committed to providing fast delivery services. The specific shipping time may vary depending on your location, selected delivery method and actual delivery conditions:
Domestic Delivery (within the UK):
Standard Delivery: 5 working days.
Express Delivery: 2 working days.
International Shipping:
Europe: 7 working days.
North America: 10 working days.
Australia: 12 working days.
All shipping times are for reference only and may be affected by unforeseen factors such as holidays and weather.

3. Shipping costs
Shipping costs are calculated based on your shipping address and the shipping method you choose. You can view detailed shipping costs during checkout.

4. Logistics and transportation partner companies
We work with the following well-known logistics companies to ensure that your order arrives on time and safely:
Royal Mail (UK domestic and some international shipping)
DHL (international shipping)
Hermes (UK domestic)
ParcelForce Worldwide (international shipping)
FedEx (international shipping)
We choose the most suitable logistics company based on your shipping address and the shipping method you choose, and provide tracking services.

5. International Shipping Import and Export Standards
All international orders must comply with the import and export regulations and standards of the destination country. Please note:
Duties and taxes: All international orders may incur customs duties and import taxes, the specific amount depends on the regulations of the destination country. Duties and taxes are the responsibility of the customer and we are not responsible for these charges.
Customs Clearance: Customers should ensure that all necessary documents and information are provided so that the goods can pass through customs smoothly. We are not responsible for any delays or failures in delivery due to customs issues.
Prohibited Items: Some countries may prohibit or restrict the import of certain types of goods. Please be sure to understand the import regulations of your country before placing an order. If your order cannot be delivered due to prohibited items, we will notify you as soon as possible and provide a refund or other solution.

6. Shipping Tracking
Once your order is shipped, we will send a shipping notification with a tracking number via email, which you can use to check the real-time shipping status of the package on the website of the corresponding logistics company.
Please note that since international shipments may involve multiple shipping companies, there may be a slight delay in tracking information being updated. We will do our best to provide the latest tracking information.

7. Shipping Delays and Problems
Although we work with reliable logistics companies, there may be some unforeseen delays or problems during transportation. The following are common reasons for delays:
Bad weather
Peak shopping seasons (such as Christmas, Black Friday, etc.)
Customs issues (international shipping)
Carrier errors or omissions
If your package is delayed or has other problems, please contact our customer service team as soon as possible, and we will help you track the package and resolve the problem.

8. Lost or damaged packages
We are responsible for packages lost or damaged during transportation, provided that you should check whether the goods are intact when you receive the package. If your goods are damaged during transportation, please contact customer service within 48 hours after receiving the package, and we will provide you with compensation, return or refund services.
If your package is lost during transportation, please contact customer service within 10 days, and we will initiate an investigation and take appropriate measures.

9. Address corrections and errors
Please make sure to provide the correct delivery address when placing an order. We will ship according to the information you provide. If the package cannot be delivered or is returned due to an incorrect address, you may be required to pay for re-delivery.

10. Undeliverable packages
If the delivery company cannot deliver the package to your address (for example, wrong address, no one to sign for it, etc.), the package may be returned to us. We will endeavour to contact you to confirm the address and re-arrange delivery. Additional delivery charges may apply.